Support
A real person reads every message — usually replying within one business day.
You have an account
Sign in and use Contact support in the account menu (top right). That form sends along your organization, plan and the page you were on, so there's no back-and-forth collecting details. It's the fastest route.
You can't sign in
Locked out of two-step verification, or a password reset email that never arrives — email support@spottingthebait.com from your account address. We verify who you are before restoring access, so please write from the address on the account.
You receive our training emails at work
Your own organization runs the training and manages who takes part, so questions about why you're enrolled, or a request to stop, go to whoever handles IT or operations there. Every challenge email also carries an unsubscribe link that works immediately, without asking anyone.
If a challenge itself looks broken, use the report a problem link on the page the email takes you to — that tells us exactly which one.
You found a security issue
Email support@spottingthebait.com with SECURITY at the start of the subject and we'll prioritize it.
Privacy, data and contracts
Data-protection requests go to privacy@spottingthebait.com and contract questions to legal@spottingthebait.com. See our Privacy Policy, Terms and Data Processing Agreement.
Account holders can export or delete their data themselves from account settings — no request needed.